THE INFLUENCE OF BUREAUCRATIC PATHOLOGY ON EMPLOYEE PERFORMANCE IN E-KTP SERVERS IN THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF BANDUNG CITY

Abstract

Bureaucratic pathology is a disease in the state bureaucracy arising from the behavior of bureaucrats and conditions that open up opportunities for it, both concerning political, economic, social cultural and technological. The role of the bureaucracy as the implementor of political policy, or in other words the bureaucracy as the organizer of the government, the pathology of the bureaucracy can be interpreted as a problem or problem that occurs in the administration of government due to the performance of the bureaucracy is not able to meet public needs properly. Bureaucratic pathology can be manifested in the inability of political officials in the executive (elected because of political mandate) or the issue of the performance of elected public officials, namely officials in the bureaucracy who occupy positions due to political processes, or because the performance of administrative leaders, namely career bureaucrats who occupy career positions in the bureaucracy. Or the bureaucracy itself as an institution, or government agents or bureaucrats who are unable to provide public satisfaction. With the advent of bureaucratic diseases in the organizational structure it becomes a major influence in service. In addition there is still discrimination in services or differences in services, including services for making E-KTP provided by officers to the public. The level of staff response or skills that are still low, needs to be further improved and is important in influencing the level of community satisfaction where the service is fair and without differentiating the status and position supported by the availability of adequate facilities and infrastructure in administrative services.